Terms

You must be at least 18 and, if accepting for a company, have authority to bind it. Nothing in these terms limits consumer rights that apply to you.

• Your selected plan provides a private cloud computer* in the EU or US with agents, routines, connections, files, and communication surfaces.
• The workspace is a standard git repository. Installed connector code is visible and editable. Technical users may access their Mainframe runtime directly.
• The Concierge Setup implementation and Enterprise or Custom configurations are separate paid options.

• Solo, Standard, Turbo, and Heavy plans are offered with published capacity and AI-credit allowances. Custom is quoted.
• Annual billing receives the discount shown on the pricing page. Promotional pricing lasts for its stated period and then returns to list price.
• Stripe handles billing and tax. Disk increases are one-way and may be billed separately.

• Included allowances reset monthly and do not silently create overage charges.
• Warnings appear before the hard cap. Work using bundled credits pauses at the cap until you top up or the allowance resets.
• Top-up packs raise the current cycle's cap within applicable plan limits.

• Provider terms apply to your use of Claude, ChatGPT, or another model account.
• If a provider changes its terms or technical access, Mainframe may need to change or discontinue that connection method.
• Mainframe is not responsible for charges on your own provider accounts.

• The Concierge Setup is a one-off fee, separate from the subscription, additional AI usage, third-party subscriptions and any further workflows.
• The scope and fee are the amount published or quoted for the engagement, confirmed in writing before it starts.
• Fees are due as invoiced.

• Download workspace files in their original formats from Files, or download a folder as a ZIP. Contact us for help with a broader export.
• Open-source components retain their existing licenses.
• You grant Mainframe only the rights needed to host and process Customer Content to provide the service.
• Aggregated, non-identifying operational metrics may be used to improve operations. Identifying case studies require written consent.

• AI output can be inaccurate, incomplete, or unsuitable.
• Output is not legal, tax, medical, or investment advice.
• Mainframe does not claim ownership of output in your workspace, but provider terms and applicable law may also affect output rights.

• Do not violate law or third-party rights, send spam, or use connected services outside their terms.
• Do not attempt to access another customer or Mainframe infrastructure.
• Resource caps, rate limits, and exposure ceilings may be enforced to protect the service.

• Remote connectors place their provider in the data path, which is disclosed during installation.
• The bundled-credit model catalog depends on the routing and model providers and can change.
• Mainframe does not control third-party API changes, account decisions, or outages.

• Maintenance, updates, and tested rollouts may create brief interruptions.
• Material reductions in core functionality will be communicated in advance.
• Enterprise agreements may define a separate service level.

• Cancellation is effective at the end of the billing cycle unless the applicable order says otherwise.
• A material breach normally receives notice and a cure opportunity where practical.
• A serious security or abuse risk may require immediate suspension with notice.

• Direct changes you make to the workspace runtime are your responsibility. Support may require restoring a supported state.

You are responsible for lawful inputs, instructions, permissions, and your use and review of outputs. This does not remove Mainframe’s own obligations or rights and remedies that cannot lawfully be excluded.

• Notices to customers use the account email or in-product messaging.
• Material changes will be announced in advance and dated versions archived.